NO SOUND
Samsung TV & Audio · HW-S800B Ultra Slim 3.0 Channel 360 Watt Soundbar with Dolby Atmos and Bluetooth
Soundbar is powered on, display shows an input mode, but no sound from any speaker. Systematic check: (1) increase volume — soundbar may be at 0 or muted (check for "MUTE" on display), (2) verify correct input source — press Source button to cycle through inputs, (3) for ARC: check TV sound output setting, (4) test with Bluetooth from phone to isolate — if BT audio works, the issue is input-specific, (5) factory reset: press and hold Play/Pause 5+ seconds until "INIT" appears, (6) if no sound on ANY input after factory reset, internal amplifier or DSP has failed — hardware repair needed. Check speaker connections internally are not loose (rare manufacturing defect).
Error NO SOUND on the Samsung TV & Audio HW-S800B Ultra Slim 3.0 Channel 360 Watt Soundbar with Dolby Atmos and Bluetooth means: Soundbar On But No Audio Output. The top-ranked community fix is “Replace Internal Amplifier or DSP Module” (hard difficulty, ~90 min, DIY cost: $0). 2 community-ranked fixes available below.
Published March 2026 · 2 fixes · soundbar
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many soundbar repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $250-$350.
HDMI ARC Input Mode — Connection Issues
No Sound via HDMI ARC/eARC Connection
Audio Drops Out Intermittently
Soundbar Auto Powers Off After 15-20 Minutes
Bluetooth Mode Active
Soundbar Connects to Wrong Bluetooth Device
Bluetooth Audio Cutting Out / Stuttering
Bluetooth Pairing Failure
The Samsung TV & Audio HW-S800B Ultra Slim 3.0 Channel 360 Watt Soundbar with Dolby Atmos and Bluetooth has 8 other known error codes:
Error code NO SOUND also appears on 2 other Samsung TV & Audio models:
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