How can we help?

HomeMD is a free platform that helps you diagnose and fix home equipment problems yourself. Search any error code — appliances, HVAC, generators, lawn equipment, pool gear, or electronics — and get ranked, community-voted repair guides.

Use the search bar on the homepage or at the top of any page. Type the error code exactly as it appears on your device (e.g. "Samsung 5E") or describe the symptom (e.g. "dishwasher won't drain"). We'll match it to the right fix.

You can browse error codes and fixes without an account. Creating a free account lets you save gear, vote on fixes, get maintenance reminders, and use Homey AI (3 chats/day free).

Click "Sign Up" in the top-right corner. You can register with your email and a password, or sign in instantly with Google.

We cover six categories: Home Appliances (washers, dryers, dishwashers, refrigerators, ovens), HVAC (mini-splits, furnaces, thermostats), Generators, Lawn & Outdoor (mowers, trimmers, blowers), Pool & Spa (pumps, heaters, salt systems), and Electronics (TVs, soundbars, streaming devices).

Homey is HomeMD's built-in AI repair assistant. Describe your problem in plain language — "my Samsung washer shows 5E and won't drain" — and Homey will walk you through diagnosis and repair steps. Think of it as texting a repair technician friend.

Free users get 3 AI chats per day. HomeMD Pro subscribers get unlimited chats — no daily caps.

No. Homey provides informational guidance based on common repair knowledge. For complex or potentially dangerous repairs (gas lines, high-voltage components), always consult a licensed professional. Safety first.

Yes! Describe the symptom instead — "my fridge is warm but the freezer works" or "AC blows warm air." Homey will ask clarifying questions and narrow down likely causes.

Gear Manager is your personal equipment inventory. Add your appliances, HVAC systems, and other gear so HomeMD can tailor error code results, track your repair history, and send maintenance reminders.

From your dashboard, click "+ Add" in the Gear Manager section. Select the brand, enter the model number, and give it a nickname (e.g. "Kitchen Fridge"). You can add as many items as you want.

Pro subscribers can set recurring reminders for tasks like "Clean dryer vent every 6 months" or "Replace HVAC filter every 90 days." You'll get an alert on your dashboard when it's time.

Yes. In the Gear Manager, click the trash icon next to any item to remove it. This also removes associated reminders.

Pro ($4.99/mo) unlocks: unlimited Homey AI chats, ad-free browsing, wiring diagrams & schematics, parts sourcing links, maintenance reminders, and Find a Pro referrals.

Visit the Pricing page and click "Get Pro." You'll be redirected to Stripe's secure checkout. We accept all major credit/debit cards.

Go to Pricing → "Manage Subscription." This opens Stripe's customer portal where you can cancel anytime. You keep Pro access until the end of your current billing period.

Yes, Pro is a monthly subscription that renews automatically. You can cancel anytime from the Manage Subscription page.

Pro Tech ($29.99/mo) is for professional repair technicians. It includes everything in Pro plus a Tech Portal with CRM, customer gear management, service records, business profile, and a listing on our Find a Pro directory.

We don't offer refunds for partial billing periods, but you can cancel at any time and your access continues through the end of the current period. If you believe you were charged in error, contact support@homemd.app.

Click "Forgot password?" on the sign-in page. Enter your email and we'll send a reset link. The link expires in 1 hour.

After signing up, check your inbox for a verification email from HomeMD. Click the link to verify. If you don't see it, check spam or click "Resend" on the verification banner in the app.

Not currently. If you need to update your email, contact support@homemd.app and we'll help you.

Go to your profile settings and click "Delete Account." This permanently removes your account, gear, votes, and chat history. Active Pro subscribers must cancel their subscription first.

Find a Pro connects you with verified HomeMD Pro Tech technicians in your area. Enter your zip code and we'll show you nearby techs sorted by distance, with their specialties and contact info.

Visit the Find a Pro page (linked in the navigation and on error code pages). Enter your zip code, choose a radius, and optionally filter by specialty (HVAC, Appliances, etc.).

Find a Pro technicians are HomeMD Pro Tech subscribers who have opted into the directory. They set their own profile, specialties, and service area. We recommend checking reviews and credentials independently.

Subscribe to HomeMD Pro Tech ($29.99/mo), then go to your Tech Portal → Business Profile. Enter your zip code, set your service radius, and toggle "List me on Find a Pro" to ON.

On any error code page, scroll to the bottom and click "Submit a Fix." Describe your solution step-by-step, add photos/videos if you have them, and submit. Our team reviews submissions before publishing.

Each fix has upvote/downvote buttons. Vote based on whether the fix actually worked for you. Fixes are ranked by net votes — the most successful fix rises to the top.

Yes. Each fix has a comment section where you can ask clarifying questions, share tips, or note variations. Be helpful and respectful.

Yes. When submitting or commenting on a fix, you can upload images. Adding clear photos of the repair process helps others follow along.

Yes. Passwords are encrypted with bcrypt. Payments are handled by Stripe — we never see your card number. Chat history and gear data are stored securely and never shared with third parties. See our full Privacy Policy for details.

Many common repairs are safe for DIYers, but always: (1) disconnect power, gas, or water before working on any equipment, (2) wear appropriate PPE, (3) never attempt repairs involving gas lines or high-voltage components unless you're qualified. When in doubt, use Find a Pro to connect with a local technician.

No. We do not sell, rent, or share your personal information with third parties for marketing purposes. See our Privacy Policy for full details.