HP HP Color LaserJet Pro M255dw Wireless Color Laser Printer with Auto Duplex Printing and 22 ppm 13.02 Error Fix: Paper Jam in Tray 2 (Main 250-Sheet Tray)

Error code 13.02 on the HP HP Color LaserJet Pro M255dw Wireless Color Laser Printer with Auto Duplex Printing and 22 ppm means: Paper Jam in Tray 2 (Main 250-Sheet Tray). Paper jammed during feed from the main 250-sheet paper cassette — pull out the tray, remove jammed paper, fan the remaining paper stack, and reload; check that the paper guides are adjusted to the correct paper size and not too tight against the stack; do not overfill beyond the maximum fill line

The most successful fix is "Inspect and Replace Paper Feed Rollers in Tray 2" (medium difficulty, ~30 minutes). Estimated DIY cost: $15-$25. HomeMD has 2 community-ranked fixes for this error.

This error is rated medium severity. It should be addressed soon, but your appliance may still function in a limited capacity.

Yes — the top-ranked community fix ("Inspect and Replace Paper Feed Rollers in Tray 2") is rated medium difficulty and takes about 30 minutes. Tools needed: Phillips screwdriver, Plastic pry tool.

DIY cost: $15-$25. Professional repair typically costs $120-$160. Many homeowners save money by trying the top-ranked community fix first.

The HP HP Color LaserJet Pro M255dw Wireless Color Laser Printer with Auto Duplex Printing and 22 ppm has 8 other known error codes, including: 10.00.0X (Supply Memory Error), 13.01 (Paper Jam in Tray 1 (Priority Feed Slot)), 13.05 (Paper Jam in Fuser Area), 13.06 (Paper Jam in Output Bin Area), 13.0A (Paper Jam in Duplex Unit), and 3 more.

Error code 13.02 also appears on 1 other HP model: LaserJet Pro M404dn Mono Laser Printer with 40 ppm, Ethernet, and Duplex Printing. The fix may vary by model, so check each model's specific page for tailored repair steps.