Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos ARC FAIL Error Fix: HDMI ARC Audio Not Working

Audio from the TV is not being sent back to the receiver through the HDMI ARC (Audio Return Channel) connection. The TV audio plays through the TV internal speakers instead of the receiver and connected surround speakers. The TV must be connected to the receiver HDMI output port that is specifically designated for ARC (labeled ARC or eARC on the receiver — on the STR-AN1000 this is the HDMI OUT / TV port). Enable CEC (BRAVIA Sync on Sony TVs) on both the receiver and the TV. Set the TV audio output to HDMI ARC or Audio System in the TV sound settings. Try a different HDMI cable between the receiver and TV. For eARC functionality (which is required for Dolby Atmos passthrough from TV apps), use an Ultra High Speed HDMI cable (48 Gbps). In the receiver HDMI settings, verify the ARC option is enabled. Power cycle both the receiver and TV.

warning2 fixes available✨ Free fix available

Quick Answer

Error ARC FAIL on the Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos means: HDMI ARC Audio Not Working. The top-ranked community fix is “Inspect and Repair Receiver HDMI ARC Port or Firmware Update” (medium difficulty, ~60 min, DIY cost: $0-$20). 2 community-ranked fixes available below.

Published February 2026 · 2 fixes · av receiver

Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.

When to Call a Professional

While many av receiver repairs can be done safely at home, consider hiring a qualified technician if:

The repair involves electrical wiring, gas lines, or refrigerant
You've tried the top-ranked fix and the error persists
You smell gas, see sparking, or notice water leaking
The repair requires specialized tools you don't have
Your appliance is still under manufacturer warranty

Average professional repair cost for this issue: $120-$200.

Other Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos Error Codes

BT PAIR FAIL

Bluetooth Pairing Failure

2 fixes

DECODE ERROR

Audio Format Not Supported / Decode Failure

2 fixes

FIRMWARE FAIL

Firmware Update Error

2 fixes

HDMI HANDSHAKE

HDMI Authentication / Handshake Failure

2 fixes

HDMI NO VIDEO

HDMI Video Pass-Through Failure

2 fixes

NETWORK FAIL

Network / Wi-Fi Connection Issue

2 fixes

NO SOUND

No Audio Output Despite Active Signal

2 fixes

OVERHEAT

Receiver Overheating

2 fixes

People Also Ask About Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos Error ARC FAIL

What does error code ARC FAIL mean on a Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos?

Error code ARC FAIL on the Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos means: HDMI ARC Audio Not Working. Audio from the TV is not being sent back to the receiver through the HDMI ARC (Audio Return Channel) connection. The TV audio plays through the TV internal speakers instead of the receiver and connected surround speakers. The TV must be connected to the receiver HDMI output port that is specifically designated for ARC (labeled ARC or eARC on the receiver — on the STR-AN1000 this is the HDMI OUT / TV port). Enable CEC (BRAVIA Sync on Sony TVs) on both the receiver and the TV. Set the TV audio output to HDMI ARC or Audio System in the TV sound settings. Try a different HDMI cable between the receiver and TV. For eARC functionality (which is required for Dolby Atmos passthrough from TV apps), use an Ultra High Speed HDMI cable (48 Gbps). In the receiver HDMI settings, verify the ARC option is enabled. Power cycle both the receiver and TV.

How do I fix error code ARC FAIL on my Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos?

The most successful fix is "Inspect and Repair Receiver HDMI ARC Port or Firmware Update" (medium difficulty, ~60 minutes). Estimated DIY cost: $0-$20. HomeMD has 2 community-ranked fixes for this error.

Is error code ARC FAIL on a Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos serious?

This error is rated warning severity. It is generally not urgent and can often be resolved with a simple DIY fix.

Can I fix Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos error ARC FAIL myself?

Yes — the top-ranked community fix ("Inspect and Repair Receiver HDMI ARC Port or Firmware Update") is rated medium difficulty and takes about 60 minutes. Tools needed: Phillips screwdriver, Multimeter, Compressed air canister.

How much does it cost to repair Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos error ARC FAIL?

DIY cost: $0-$20. Professional repair typically costs $120-$200. Many homeowners save money by trying the top-ranked community fix first.

What other error codes does the Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos have?

The Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos has 8 other known error codes, including: BT PAIR FAIL (Bluetooth Pairing Failure), DECODE ERROR (Audio Format Not Supported / Decode Failure), FIRMWARE FAIL (Firmware Update Error), HDMI HANDSHAKE (HDMI Authentication / Handshake Failure), HDMI NO VIDEO (HDMI Video Pass-Through Failure), and 3 more.

What other error codes does the Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos have?

The Sony Sony STR-AN1000 7.2-Channel AV Receiver with Dolby Atmos has 8 other known error codes:

BT PAIR FAIL — Bluetooth Pairing Failure (2 fixes)
DECODE ERROR — Audio Format Not Supported / Decode Failure (2 fixes)
FIRMWARE FAIL — Firmware Update Error (2 fixes)
HDMI HANDSHAKE — HDMI Authentication / Handshake Failure (2 fixes)
HDMI NO VIDEO — HDMI Video Pass-Through Failure (2 fixes)
NETWORK FAIL — Network / Wi-Fi Connection Issue (2 fixes)
NO SOUND — No Audio Output Despite Active Signal (2 fixes)
OVERHEAT — Receiver Overheating (2 fixes)

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