OFFLINE
HP · HP OfficeJet Pro 9015e All-in-One Wireless Inkjet Printer with Auto 2-Sided Printing, 35-Page ADF, Fax, and 22 ppm
The printer appears offline on connected computers or mobile devices despite being powered on and connected — this is the most common connectivity complaint for HP wireless printers; check that the printer shows a strong Wi-Fi signal icon on the touchscreen; restart the printer and the computer/device; on Windows, open Settings > Devices > Printers & Scanners, select the printer, open queue, and uncheck "Use Printer Offline"; ensure the computer and printer are on the same Wi-Fi network; try removing and re-adding the printer; on Mac, remove the printer from System Settings > Printers & Scanners and re-add using IP address; the HP Smart app has an automated diagnostic tool that can resolve most offline issues
Error OFFLINE on the HP HP OfficeJet Pro 9015e All-in-One Wireless Inkjet Printer with Auto 2-Sided Printing, 35-Page ADF, Fax, and 22 ppm means: Printer Shows Offline. The top-ranked community fix is “Reconfigure Wireless Module or Replace Network Board” (hard difficulty, ~45 min, DIY cost: $0-$15). 2 community-ranked fixes available below.
Published February 2026 · 2 fixes · printer
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many printer repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $150-$250.
The HP HP OfficeJet Pro 9015e All-in-One Wireless Inkjet Printer with Auto 2-Sided Printing, 35-Page ADF, Fax, and 22 ppm has 8 other known error codes:
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