E15
York · YZH36B21S 3 Ton 16 SEER 9.5 HSPF Heat Pump with Environmentally Friendly Refrigerant
The outdoor unit communication module is not communicating with the indoor unit or control board. This results in system failure or erratic operation.
Error E15 on the York YZH36B21S 3 Ton 16 SEER 9.5 HSPF Heat Pump with Environmentally Friendly Refrigerant means: Outdoor Unit Communication Fault. The top-ranked community fix is “Inspect and Repair Outdoor Communication Wiring” (medium difficulty, ~40 min, DIY cost: $0-$10). 2 community-ranked fixes available below.
Published February 2026 · 2 fixes · heat pump
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many heat pump repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $120-$180.
heat_pump · 2 fixes
furnace · 2 fixes
furnace · 2 fixes
furnace · 2 fixes
air_conditioner · 2 fixes
heat_pump · 2 fixes
Outdoor Ambient Sensor Fault
Indoor Coil Temperature Sensor Fault
Communication Fault Between Indoor and Outdoor Units
Indoor Coil Freeze Protection Sensor Fault
Compressor Start Relay Fault
Outdoor Coil Freeze Protection Sensor Fault
Indoor Unit Communication Fault
Indoor Unit EEPROM Fault
The York YZH36B21S 3 Ton 16 SEER 9.5 HSPF Heat Pump with Environmentally Friendly Refrigerant has 8 other known error codes:
Error code E15 also appears on 6 other York models:
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