ERROR 301
Samsung TV & Audio · QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV
DNS resolution or server authentication failed. The TV cannot resolve domain names or authentication with a streaming service failed. Change DNS: Settings → General → Network → Network Status → IP Settings → DNS Setting → Enter Manually → 8.8.8.8. If authentication-specific (one app only), sign out of the app and sign back in. Clear the app cache. Reinstall the app. Check if the streaming account is active.
Error ERROR 301 on the Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV means: DNS / Authentication Error. The top-ranked community fix is “Reinstall Streaming App and Verify Streaming Account” (medium difficulty, ~25 min, DIY cost: $0). 2 community-ranked fixes available below.
Published March 2026 · 2 fixes · tv
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many tv repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $100-$150.
Power Supply Board Fault
LED Backlight / Driver Protection Shutdown
Main Board / T-CON Communication Failure
Anynet+ (HDMI-CEC) Not Working
App Freezes or Crashes
ARC/eARC No Audio to Soundbar
Audio Out of Sync with Video (Lip Sync)
Backlight Bleeding / Clouding
The Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV has 8 other known error codes:
Error code ERROR 301 also appears on 4 other Samsung TV & Audio models:
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