APP CRASH
Samsung TV & Audio · QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV
Streaming app freezes, crashes to Tizen home screen, or becomes unresponsive. Force-close: press Home, navigate to app, press and hold Select, choose "Close." Clear app cache: Settings → Support → Device Care → Manage Storage → select app → Clear Cache. Delete and reinstall from Samsung App Store. Update app and TV firmware. If multiple apps crash, insufficient free memory — uninstall unused apps. Factory reset: Settings → General → Reset (PIN: 0000).
Error APP CRASH on the Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV means: App Freezes or Crashes. The top-ranked community fix is “Reinstall App and Update Firmware” (medium difficulty, ~30 min, DIY cost: $0). 2 community-ranked fixes available below.
Published March 2026 · 2 fixes · tv
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many tv repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $100-$150.
Power Supply Board Fault
LED Backlight / Driver Protection Shutdown
Main Board / T-CON Communication Failure
Anynet+ (HDMI-CEC) Not Working
ARC/eARC No Audio to Soundbar
Audio Out of Sync with Video (Lip Sync)
Backlight Bleeding / Clouding
LED Backlight Strip Failure — No Picture
The Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV has 8 other known error codes:
Error code APP CRASH also appears on 4 other Samsung TV & Audio models:
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