ERROR 102
Samsung TV & Audio · QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV
The TV cannot connect to the Samsung server or app content server. May display "Network error" or "Unable to connect." This can indicate Samsung server downtime, a server-side content issue, or a DNS resolution failure. Check other devices on the same network — if they have internet access, the issue may be Samsung server-specific. Reset Smart Hub: Settings → Support → Device Care → Self Diagnosis → Reset Smart Hub. Update TV firmware.
Error ERROR 102 on the Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV means: Server Connection Failed. The top-ranked community fix is “Manually Update Firmware and Check DNS Settings” (medium difficulty, ~45 min, DIY cost: $5-$15). 2 community-ranked fixes available below.
Published March 2026 · 2 fixes · tv
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many tv repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $120-$180.
Power Supply Board Fault
LED Backlight / Driver Protection Shutdown
Main Board / T-CON Communication Failure
Anynet+ (HDMI-CEC) Not Working
App Freezes or Crashes
ARC/eARC No Audio to Soundbar
Audio Out of Sync with Video (Lip Sync)
Backlight Bleeding / Clouding
The Samsung TV & Audio QN65QN90CAFXZA 65" Class QN90C Neo QLED 4K Smart TV has 8 other known error codes:
Error code ERROR 102 also appears on 4 other Samsung TV & Audio models:
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