HP OfficeJet Pro 8025e Wireless All-in-One Printer with 20 ppm, Smart Tasks, and Mobile Fax E5 Error Fix: Scanner Failure

Error code E5 on the HP OfficeJet Pro 8025e Wireless All-in-One Printer with 20 ppm, Smart Tasks, and Mobile Fax means: Scanner Failure. The flatbed scanner cannot initialize or has encountered a hardware error — this code appears only on all-in-one (AIO) models with scanning capability; power cycle the printer by turning it off, waiting 60 seconds, and turning it back on; if the error persists, the scanner motor, CIS (Contact Image Sensor) bar, or scanner cable may have failed; ensure nothing is pressing on the scanner glass or lid that might prevent the scanner carriage from moving to its home position

The most successful fix is "Test and Replace Scanner Motor or Cable Assembly" (hard difficulty, ~60 minutes). Estimated DIY cost: $10-$20. HomeMD has 2 community-ranked fixes for this error.

This error is rated medium severity. It should be addressed soon, but your appliance may still function in a limited capacity.

Yes — the top-ranked community fix ("Test and Replace Scanner Motor or Cable Assembly") is rated hard difficulty and takes about 60 minutes. Tools needed: Phillips screwdriver #1, Multimeter, Plastic pry tool.

DIY cost: $10-$20. Professional repair typically costs $150-$220. Many homeowners save money by trying the top-ranked community fix first.

The HP OfficeJet Pro 8025e Wireless All-in-One Printer with 20 ppm, Smart Tasks, and Mobile Fax has 8 other known error codes, including: ADF-JAM (Document Feeder Paper Jam), ALIGN-FAIL (Printhead Alignment Failed), E0 (Cartridge Access Door Open), E1 (No Paper in Input Tray), E2 (Paper Size Mismatch), and 3 more.

Error code E5 also appears on 4 other HP models: DeskJet 4155e Wireless All-in-One Printer with Mobile Printing and 4800 x 1200 dpi Color Resolution, ENVY 6055e All-in-One Wireless Printer with Auto 2-Sided Printing and Smart App Integration, HP OfficeJet Pro 9015e All-in-One Wireless Inkjet Printer with Auto 2-Sided Printing, 35-Page ADF, Fax, and 22 ppm, HP Smart Tank 7001 All-in-One Wireless Ink Tank Printer with Auto Duplex, ADF, and Refillable Ink System. The fix may vary by model, so check each model's specific page for tailored repair steps.