Brother HL-L2350DW 32 ppm Wireless Duplex Mono Laser Printer with WiFi and USB Connectivity JAM-TRAY Error Fix: Paper Jam in Tray — Jam at Paper Pickup

Error code JAM-TRAY on the Brother HL-L2350DW 32 ppm Wireless Duplex Mono Laser Printer with WiFi and USB Connectivity means: Paper Jam in Tray — Jam at Paper Pickup. The printer displays "Jam Tray" or "Jam Tray 1" indicating paper is jammed in the paper tray pickup area. Pull out the paper tray completely and look inside the printer opening for jammed paper. Paper may be stuck between the tray and the pickup rollers. Remove any jammed paper by pulling it gently toward you. Check the paper tray for overfilling — do not exceed the maximum fill line. Make sure the paper guides are adjusted snugly against the paper stack. Ensure paper is not damp, curled, or wrinkled. Fan the paper stack before reloading to separate sheets. If the tray pickup area jams frequently, the pickup roller may be worn or dusty — clean it with a lint-free cloth dampened with water.

The most successful fix is "Clean or Replace Paper Pickup Roller" (medium difficulty, ~30 minutes). Estimated DIY cost: $5-$15. HomeMD has 2 community-ranked fixes for this error.

This error is rated low severity. It is generally not urgent and can often be resolved with a simple DIY fix.

Yes — the top-ranked community fix ("Clean or Replace Paper Pickup Roller") is rated medium difficulty and takes about 30 minutes. Tools needed: Phillips screwdriver, Lint-free cloth.

DIY cost: $5-$15. Professional repair typically costs $120-$180. Many homeowners save money by trying the top-ranked community fix first.

The Brother HL-L2350DW 32 ppm Wireless Duplex Mono Laser Printer with WiFi and USB Connectivity has 8 other known error codes, including: DRUM-ERROR (Drum Error — Drum Unit Malfunction), FUSER-ERROR (Fuser Unit Error — Fuser Malfunction), JAM-DUPLEX (Paper Jam in Duplex Unit — Two-Sided Printing Jam), JAM-INSIDE (Paper Jam Inside — Jam Near Drum/Toner Area), JAM-REAR (Paper Jam Rear — Jam at Back of Printer), and 3 more.

Error code JAM-TRAY also appears on 2 other Brother models: HL-L3270CDW 25 ppm Wireless Duplex Color Laser Printer with WiFi, Ethernet, and Touchscreen, MFC-L2750DW 36 ppm Wireless Mono Laser All-in-One with NFC, Duplex Scan, and Fax. The fix may vary by model, so check each model's specific page for tailored repair steps.