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Whirlpool · Whirlpool WRS331SDHM 21 cu. ft. Side-by-Side Refrigerator
Diagnostic flash code: the defrost heater has failed (open circuit). The defrost heater is a glass tube or metal element mounted on or near the evaporator coils inside the freezer. During defrost, it heats the coils to melt accumulated frost. A failed heater causes the evaporator to ice over completely, blocking airflow and making the refrigerator and freezer warm up gradually. Test the heater for continuity — it should show some resistance. An infinite reading means open circuit. Replace the defrost heater.
Error 2 on the Whirlpool Whirlpool WRS331SDHM 21 cu. ft. Side-by-Side Refrigerator means: Defrost Heater Failure. The top-ranked community fix is “Test and Replace the Defrost Heater Element” (medium difficulty, ~60 min, DIY cost: $20-$35). 2 community-ranked fixes available below.
Published February 2026 · 2 fixes · refrigerator
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many refrigerator repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $130-$200.
Defrost Bimetal/Thermostat Failure
Defrost Timer/Board Failure
Communication Fault
Compressor Click-and-Buzz Failure
Frost/Ice Buildup in Freezer
Ice Maker Not Making Ice
Refrigerator Making Loud Noise
Refrigerator Not Cooling
The Whirlpool Whirlpool WRS331SDHM 21 cu. ft. Side-by-Side Refrigerator has 8 other known error codes:
Error code 2 also appears on 2 other Whirlpool models:
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