RACK ADJUSTER BROKEN
KitchenAid · KDTE204KPS 39 dBA Top Control Dishwasher with Third Level Utensil Rack
The upper dish rack drops down during loading/unloading because the rack adjuster mechanism is worn or cracked. The adjuster clips or rail wheels have broken. Replace the rack adjuster assembly. Very common issue on KitchenAid dishwashers after 3-5 years of use.
Error RACK ADJUSTER BROKEN on the KitchenAid KDTE204KPS 39 dBA Top Control Dishwasher with Third Level Utensil Rack means: Upper Rack Falling / Adjuster Broken. The top-ranked community fix is “Replace the Upper Rack Adjuster Assembly” (medium difficulty, ~45 min, DIY cost: $15-$25). 2 community-ranked fixes available below.
Published February 2026 · 2 fixes · dishwasher
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many dishwasher repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $150-$200.
Detergent Dispenser Not Opening
Door Gasket Leaking
Control Board Stuck Key
Control Board Memory Error
User Interface Stuck Key
User Interface Board Fault
Wash Pump Motor Not Running
Wash Pump Motor Overcurrent
The KitchenAid KDTE204KPS 39 dBA Top Control Dishwasher with Third Level Utensil Rack has 8 other known error codes:
Error code RACK ADJUSTER BROKEN also appears on 1 other KitchenAid model:
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