REMOTE-FAIL
Hisense · HS312 3.1 Channel Bluetooth Soundbar with Wireless Subwoofer
Soundbar remote does not respond to button presses, replace the battery, ensure there are no obstructions blocking the IR sensor on the front of the soundbar
Error REMOTE-FAIL on the Hisense HS312 3.1 Channel Bluetooth Soundbar with Wireless Subwoofer means: Remote Control Not Working. The top-ranked community fix is “Test and Replace Remote Control IR Emitter” (medium difficulty, ~30 min, DIY cost: $15-$25). 2 community-ranked fixes available below.
Published February 2026 · 2 fixes · soundbar
Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.
While many soundbar repairs can be done safely at home, consider hiring a qualified technician if:
Average professional repair cost for this issue: $100-$150.
tv · 2 fixes
tv · 2 fixes
tv · 2 fixes
tv · 2 fixes
tv · 2 fixes
tv · 2 fixes
tv · 2 fixes
HDMI ARC Not Working
Bluetooth Will Not Pair
Cannot Change Input Source
LED Blinking Abnormally
Volume Too Low at Max
No Sound Output
Optical Input No Audio
Soundbar Keeps Turning Off
The Hisense HS312 3.1 Channel Bluetooth Soundbar with Wireless Subwoofer has 8 other known error codes:
Error code REMOTE-FAIL also appears on 7 other Hisense models:
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