👕Washer

E13

GE Profile · PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize

GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize E13 Error Fix: Door Lock Assembly Problem

Same as E11 — door lock assembly failure. Check door latch mechanism and electrical connections. Replace the door lock assembly if it cannot engage or disengage properly.

Medium severity2 fixes available

Quick Answer

Error E13 on the GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize means: Door Lock Assembly Problem. The top-ranked community fix is “Diagnose and Replace Door Lock Assembly” (medium difficulty, ~50 min, DIY cost: $20-$35). 2 community-ranked fixes available below.

Published February 2026 · 2 fixes · washer

Content is based on manufacturer service documentation, community repair experience, and OEM technical bulletins. Always verify with your owner's manual.Learn about our editorial standards.

When to Call a Professional

While many washer repairs can be done safely at home, consider hiring a qualified technician if:

The repair involves electrical wiring, gas lines, or refrigerant
You've tried the top-ranked fix and the error persists
You smell gas, see sparking, or notice water leaking
The repair requires specialized tools you don't have
Your appliance is still under manufacturer warranty

Average professional repair cost for this issue: $110-$170.

Other GE Profile Models with Error E13

PFW650SSNWW 4.8 cu ft Smart Front Load with SmartDispense

washer · 2 fixes

PFW870SPTDS 5.3 cu ft Smart with Microban Antimicrobial

washer · 2 fixes

PFW870SSVWW Smart Washer

washer · 2 fixes

PFW950SPTDS 5.3 cu ft Smart Front Load UltraFast Combo

washer · 2 fixes

PTW605BSRWS 4.9 cu ft Top Load with Agitator

washer · 2 fixes

PTW900BPTRS Smart Washer

washer · 2 fixes

PTW905BPTRS 5.3 cu ft Smart with Built-In WiFi

washer · 2 fixes

Other GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize Error Codes

User Interface Control Board Defective

2 fixes

E10

Drive Motor Communication Error

2 fixes

E11

Door Lock Assembly Problem

2 fixes

E12

Door Lock Assembly Problem

Washer Overfilled

Drive Motor Windings Defective

Drive Motor Problem

Drive Motor Internal Failure

2 fixes

People Also Ask About GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize Error E13

What does error code E13 mean on a GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize?

Error code E13 on the GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize means: Door Lock Assembly Problem. Same as E11 — door lock assembly failure. Check door latch mechanism and electrical connections. Replace the door lock assembly if it cannot engage or disengage properly.

How do I fix error code E13 on my GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize?

The most successful fix is "Diagnose and Replace Door Lock Assembly" (medium difficulty, ~50 minutes). Estimated DIY cost: $20-$35. HomeMD has 2 community-ranked fixes for this error.

Is error code E13 on a GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize serious?

This error is rated medium severity. It should be addressed soon, but your appliance may still function in a limited capacity.

Can I fix GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize error E13 myself?

Yes — the top-ranked community fix ("Diagnose and Replace Door Lock Assembly") is rated medium difficulty and takes about 50 minutes. Tools needed: T20 Torx screwdriver, Multimeter, Flashlight.

How much does it cost to repair GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize error E13?

DIY cost: $20-$35. Professional repair typically costs $110-$170. Many homeowners save money by trying the top-ranked community fix first.

What other error codes does the GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize have?

The GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize has 8 other known error codes, including: E1 (User Interface Control Board Defective), E10 (Drive Motor Communication Error), E11 (Door Lock Assembly Problem), E12 (Door Lock Assembly Problem), E14 (Washer Overfilled), and 3 more.

Which other GE Profile models have the E13 error?

Error code E13 also appears on 7 other GE Profile models: PFW650SSNWW 4.8 cu ft Smart Front Load with SmartDispense, PFW870SPTDS 5.3 cu ft Smart with Microban Antimicrobial, PFW870SSVWW Smart Washer, PFW950SPTDS 5.3 cu ft Smart Front Load UltraFast Combo, PTW605BSRWS 4.9 cu ft Top Load with Agitator, PTW900BPTRS Smart Washer, and 1 more. The fix may vary by model, so check each model's specific page for tailored repair steps.

What other error codes does the GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize have?

The GE Profile PTW700BSTWS 5.0 cu ft Smart Top Load with Sanitize has 8 other known error codes:

E1 — User Interface Control Board Defective (2 fixes)
E10 — Drive Motor Communication Error (2 fixes)
E11 — Door Lock Assembly Problem (2 fixes)
E12 — Door Lock Assembly Problem (2 fixes)
E14 — Washer Overfilled (2 fixes)
E15 — Drive Motor Windings Defective (2 fixes)
E16 — Drive Motor Problem (2 fixes)
E17 — Drive Motor Internal Failure (2 fixes)

Which other GE Profile models have the E13 error?

Error code E13 also appears on 7 other GE Profile models:

PFW650SSNWW 4.8 cu ft Smart Front Load with SmartDispense (washer) · 2 fixes
PFW870SPTDS 5.3 cu ft Smart with Microban Antimicrobial (washer) · 2 fixes
PFW870SSVWW Smart Washer (washer) · 2 fixes
PFW950SPTDS 5.3 cu ft Smart Front Load UltraFast Combo (washer) · 2 fixes
PTW605BSRWS 4.9 cu ft Top Load with Agitator (washer) · 2 fixes
PTW900BPTRS Smart Washer (washer) · 2 fixes
PTW905BPTRS 5.3 cu ft Smart with Built-In WiFi (washer) · 2 fixes

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