Canon PIXMA TR8620a 15 ppm Wireless All-in-One Inkjet Printer with Duplex, Fax, and 5-Color Ink System 1304 Error Fix: Support Code 1304 — Paper Jam (Front / Cassette Area)

Error code 1304 on the Canon PIXMA TR8620a 15 ppm Wireless All-in-One Inkjet Printer with Duplex, Fax, and 5-Color Ink System means: Support Code 1304 — Paper Jam (Front / Cassette Area). Paper is jammed near the front cassette or inside the printer body. Power off the printer. Pull out the front paper cassette and check for jammed paper in the cassette opening. Open the front cover or access door to see inside the paper path. Gently remove any jammed paper. Check for very small torn pieces — even a postage-stamp-sized fragment can cause repeated jam errors. After clearing, push the cassette fully back in until it clicks. If using the front cassette, make sure you are using standard paper (not photo paper or envelopes, which typically go in the rear tray). If jams happen repeatedly from the cassette, the separation pad may be worn.

The most successful fix is "Replace Worn Separation Pad in Front Cassette" (medium difficulty, ~30 minutes). Estimated DIY cost: $15-$20. HomeMD has 2 community-ranked fixes for this error.

This error is rated low severity. It is generally not urgent and can often be resolved with a simple DIY fix.

Yes — the top-ranked community fix ("Replace Worn Separation Pad in Front Cassette") is rated medium difficulty and takes about 30 minutes. Tools needed: Small flat-head screwdriver, Tweezers.

DIY cost: $15-$20. Professional repair typically costs $120-$180. Many homeowners save money by trying the top-ranked community fix first.

The Canon PIXMA TR8620a 15 ppm Wireless All-in-One Inkjet Printer with Duplex, Fax, and 5-Color Ink System has 8 other known error codes, including: 1000 (Support Code 1000 — No Paper / Paper Not Fed), 1003 (Support Code 1003 — Paper Size Mismatch), 1300 (Support Code 1300 — Paper Jam (Rear Tray Area)), 1313 (Support Code 1313 — Paper Jam During Duplex Printing), 1430 (Support Code 1430/1401 — Print Head / Ink Cartridge Not Recognized), and 3 more.

Error code 1304 also appears on 4 other Canon models: Canon PIXMA G6020 MegaTank Wireless All-in-One Inkjet Printer, Canon PIXMA G7020 MegaTank Wireless All-in-One Inkjet Printer with ADF and Fax, Canon PIXMA TS3520 Wireless All-in-One Inkjet Printer, PIXMA TS6420a 12 ppm Wireless Compact All-in-One Inkjet Printer with Auto Power On/Off. The fix may vary by model, so check each model's specific page for tailored repair steps.